Delivery & Returns

Delivery

Free delivery for orders over £35

All orders over £35 are delivered free of charged straight to your door.

UK Standard Delivery - 3-5 working days

We will deliver your order within 3-5 days and it’s free if you spend over £35. Any orders under £35 will cost £6 for us to deliver.
We ship within the UK.  If this does not work for you please do get in touch at help@sacla.co.uk and we will do our best to help you.

Who will deliver my order?

DPD are our preferred delivery partner.

Can I track my order?

Once your order is despatched, we’ll email you with a tracking number so that you can follow your order online with our courier.

Returns

Can I return any items?

We can’t exchange or refund any consumable items, personalised items or special orders, except where the item is faulty.  Contact us on help@sacla.co.uk and we’ll do our best to help you.

Can I return personalised products?

Personalised products cannot be returned and are non-refundable. We can only exchange or refund if the message is incorrect due to an error on our part. If this is the case, then please contact us at help@sacla.co.uk and we’ll do everything we can to resolve the problem.